Polycom HDX Series: Monitor is not showing video, but audio can ...

Problem:

There is no video on the monitor, but sound can be heard.

Solution:

When powering on the unit for the first time, if not connected via component into a monitor there may be no picture visible. To correct this, the HDX video output must be changed. To change the video output without being able to see the screen, do the following:

1. Verify the Eagle Eye Camera is plugged in to the Camera 1 input
2. Power the HDX on
3. Aim the remote control AT THE CAMERA.
4. Press and hold the ?Display? button, located in the top left corner of the remote control for approximately five seconds.
5. The LCD screen on the remote will read ?Display? and after approximately five seconds the display on the remote control will show an output.
   1. Composite
   2. S-Video
   3. VGA
   4. Component
   5. DVI
6. Press the right arrow key. The remote control will read ?Done? on the LCD screen

Polycom HDX systems, by default, output in component format except the HDX 6000, which outputs in HDMI. Refer to the chart below to see what signal formats each HDX will output.

	Composite	S-Video	VGA	Component	DVI-I	HDMI
HDX 4000
HDX 4500			?	?	?	?
HDX 6000					DVI-D only	?
HDX 7000			?	?	?	?
HDX 8000			?	?	?	?
HDX 9001	?	?	?	?	?	?
HDX 9002	?	?	?	?	?	?
HDX 9004	?	?	?	?	?	?
HDX 9006			?	?	?	?

?

Please contact ScanSource Tech Services if you require more information at 1-877-835-7000.

Tagged as: HDX, Polycom

This post was written by ScanSource Communications Tech Support

You want to give your customers the best in voice and video conferencing equipment, and with ScanSource Communications, you?ll get it. With over 50 years of combined industry expertise, our Total Coverage offerings and knowledgebase can help you solve almost any communications question you can imagine. Plus, you will find articles from our savvy technical services team about key industry topics along with product support tips and tricks. You'll get it, because we get it.Contact Info: techsupport@scansourcecommunications.com 877-847-7000 x4095

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Source: http://blogs.scansource.com/polycom-hdx-series-monitor-is-not-showing-video-but-audio-can-be-heard/

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